Signia TeleCare

TeleCare FAQs

• What are the technical prerequisites for TeleCare?
  • The Signia hearing aids as well as the smartphone of your client should be compatible with the myHearing App. You can check the list of compatible devices on our website.
  • Stable internet connection on your (WLAN or LAN with DSL/16MBit) as well as your client’s (WLAN, LTE or 4G) side is needed.
  • A headset is needed for voice calls and additionally a webcam if you would like to make video calls.
• How can I register and start to use TeleCare?

  The easy and intuitive setup process enable you to activate TeleCare within few minutes. Please follow the steps described in our Quick Guide.

• Is TeleCare free of charge?

  Yes. With TeleCare, we currently offer you the full range of the available feature set completely free of charge.

• Are my personal data protected?

  The data of your practice as well as clients are completely safe. We have multiple certifications and are in conformity with General Data Protection Regulation of the European Union. Moreover, the Telecare Portal is TRUSTe- and the myHearing app TÜV-certified. Sivantos has no access to your personal data.

  The TeleCare Portal and all data related to it is stored on servers provided by Microsoft Azure. Access to these systems is highly restricted and controlled. Any access is logged and documented for audit purposes. Communication between HCP browser sessions or patient devices and the web servers is also secured and encrypted (with HTTPS).

• How do you ensure that private client information remains confidential?

  We are providing the highest data security and privacy. All data and all communication between the TeleCare Portal and the app on your client’s smartphone are encrypted. Access to the TeleCare Portal is protected by a password for every employee in your practice. You and your clients can be fully confident about data security.