Revolutionary full live remote tuning with TeleCare

Much like a virtual home visit, hearing care professionals can now fine-tune patients’ hearing aids remotely in real time after the personal first fitting.

Hearing care professionals strive to find the best fitting and fine-tuning for their patients. Finding the optimal settings in the controlled environment of a practice is one thing – but how to ensure that patients benefit from the most natural hearing experience in their daily lives?
The revolutionary new platform Signia Nx with TeleCare 3.0 introduces full live remote tuning so professionals can fine-tune patients’ hearing aids in the real-life situations for which they are intended. They thus benefit from instant feedback to improve the fitting on the spot, much like a virtual home visit.

Remote fitting in natural situations

TeleCare 3.0 enables use of the most powerful fitting software, Connexx, fully remotely from a PC or laptop. Offering full live remote tuning and video call, Connexx is synchronised with the TeleCare portal for support in patient’s natural surroundings.
After the personal first fitting at the practice, follow-up appointments can be held online via video call. This allows professionals to adjust the hearing aids for the most natural individual sound quality in real time and at the patient’s convenience to keep the trial on track.

The smartest patient care app

The virtual home visit is available for patients with an iOS or Android device via the myHearing App. In addition to guiding them through the trial process, the award-winning app* now serves as the hearing care professional in their pocket, with them every step of the way.
In combination with its industry-leading guided assistance and communication via CareChat, TeleCare saves time, increases the quality of care, and drives the conversion of patients with hearing loss to satisfied customers.

* CES Innovation Awards 2017 Honoree